A little information.
A clear purpose.

Greenhorn Valley Tech, the residential brand of Cassady Tech Solutions LLC, operates this station to provide self-help and respond to service requests.

Before you ask for help

We record a short-lived station visit and your category, device type, selected answers, steps viewed and reported outcome. A cookie connects these steps for up to 30 minutes. It does not contain your contact details. We count sessions, not unique people, and do not use advertising trackers or fingerprinting.

Practical AI Help

The AI self-help section is prewritten guidance. It is not a live chatbot, and the application does not send your selections or Station request information to an AI model. If you later choose a scheduled AI coaching session, you remain in control of what you enter into any third-party AI service. Do not provide private documents, employer or customer data, medical or financial records, passwords or other confidential information.

When you request assistance

We collect your name and preferred contact method. You may also provide your own email address to request a transactional receipt containing your reference and next steps, without your problem description. This is optional and does not subscribe you to marketing. Your approximate area, brief notes and preferred day/time are optional. For pickup or drop-off requests, GHV confirms availability, any fees and the handoff location directly with you. No walk-in location or unattended drop-off is offered. GHV uses these details to respond and arrange an appropriate next step. Selecting a service is not an appointment or payment authorization.

Please do not submit passwords, MFA or recovery codes, remote-session PINs, payment-card data, financial information, medical details, private files, employer information, customer information or other sensitive information. No files or screenshots are requested.

When you share feedback

We email your rating, comments and any optional reply information directly to the GHV owner. Feedback is not saved in the Station database, but the email follows the business mailbox retention process. Do not include passwords or sensitive information.

Remote support

A remote-support request does not authorize access to your device. If you choose to proceed at an agreed time, the separate support tool will show its own connection information and controls. Do not enter a session link, code, computer ID, or PIN into this Station. Unless separately agreed, the appointment uses attended access and does not leave an unattended agent enabled.

Who can see it

Contact details are restricted to the authorized GHV station owner. ChatGPT Sites and Cloudflare provide hosting and database infrastructure. The existing business email relay uses Resend and the business Microsoft 365 mailbox. These providers process the information to operate the service. Service-request summaries and feedback are emailed to the GHV owner. If you request an email receipt, Resend also processes your receipt email address and minimal receipt. Email copies follow the business mailbox retention process and are not removed by station database cleanup. The application does not send request contents to an AI model, advertising service or marketing list.

Retention and security

The station provides a 90-day cleanup process for anonymous visit records and for contact details on requests closed more than 90 days ago. GHV runs this maintenance process; active requests are retained until closed. Non-identifying service totals and change records may remain. Accounting records are managed separately.

To limit abuse, the server briefly uses your network address to derive a daily protected identifier. The application does not store the raw address. Abuse counters expire and are removed during maintenance. Hosting providers may keep separate security and access logs under their own policies.

Your choices

You can read self-help without providing contact details. Start Over clears unsent details from the page; a submitted request remains in the GHV queue. Contact GHV to ask about access, corrections or removal of your request information.

Last updated October 14, 2026.