Website and service terms

Greenhorn Valley Tech is the residential brand of Cassady Tech Solutions LLC.

Free checklists and human help

The Station provides short, prewritten self-help checklists, not a chatbot or personalized automatic diagnosis. They cannot verify a repair, account security, data recovery or the accuracy of an AI-generated answer. Only try steps you understand and feel comfortable performing.

Practical AI Help

The AI section offers prewritten education and an optional route to scheduled, human-guided setup or coaching. AI tools can produce inaccurate, incomplete or fabricated information. Review their output before using or sharing it and independently verify important facts. GHV does not provide medical, legal, financial or other licensed professional advice through AI assistance.

Do not enter passwords, verification codes, payment details, private family records, medical information, employer or customer data, confidential documents or other sensitive information into the Station or an AI tool. You remain responsible for deciding what to submit to a third-party AI service and for complying with the rules that apply to your school, employer, accounts and information.

Stop when something is unsafe

Stop if a device is damaged, unusually hot, swollen, smoking, smells burnt or makes new clicking noises. Do not open it, factory-reset it, bypass security warnings or continue restarting it. Ask for help. For immediate physical danger, contact emergency services. The Station is not monitored continuously and is not an emergency service.

A request is the start of a conversation

Submitting a form permits GHV to contact you about that request. It is not a confirmed appointment, payment authorization, service agreement or consent to remote access. Availability and suitability are confirmed by a person. No walk-in or unattended drop-off is offered; any pickup or handoff is arranged individually.

Before paid work

We agree on scope, price, timing, travel, parts and any subscription costs before work starts. Material scope changes require your approval. You must own the device or account, or be authorized by its owner to approve the work. GHV discusses backup status and data-loss risks before invasive work. You enter your own passwords and verification codes.

Remote support

Remote sessions are scheduled and attended. Stay present, confirm the technician and actively approve access in the support tool. You may end the session at any time. Use only the session link, code, or download supplied by GHV during your scheduled call. Do not disable security controls to make a support tool run. Persistent or unattended access requires separate explicit authorization.

Service limits and future options

We do not guarantee a fix, recovery, security outcome, response time, AI output or uninterrupted service. Planned services are not yet available and their details may change. Existing provider terms and account restrictions still apply. These website terms do not replace the agreed terms for a particular job or limit rights you have under applicable law.

Questions or concerns

Contact GHV about service, privacy or an outcome you are unhappy with. We will review the situation with you.

Updated September 18, 2026.