Stay on the phone.
Stay in control.

Confirm who you are speaking with

Confirm the appointment through the GHV phone number you already know. A request reference helps us find your request but is not proof of identity. We will not ask for your Windows password, email password, banking information, payment-card number, or sign-in verification codes.

Use only the session link or code GHV provides

During the scheduled call, GHV will give you the exact link or one-time code for the support tool that fits your device. Do not download a remote-support program before the appointment, search the web for one, or accept a link from an unexpected message.

Keep the link or code private and use it only while you are speaking with the GHV technician.

Review the tool before opening it

Confirm the provider or publisher and what access the tool is requesting with GHV. If the publisher is unknown or unverified, stop. Do not disable SmartScreen, antivirus, browser protection, or another security control to make it run. Do not choose an option that installs unattended access.

Approve the connection and watch the session

Stay at the computer. You can move the mouse, ask questions, deny a request, or end the connection at any time. GHV will explain meaningful changes and get approval for scope changes. We review backup status and data-loss risks before invasive work. You must own the device or be authorized by its owner.

End the session

Close the support tool when the work is complete. Confirm with GHV that the connection has ended. Unless you separately agreed to ongoing support, GHV does not leave unattended remote access enabled.